Shipping Policy

At Zenligo, we aim to process and ship orders as efficiently as possible. This Shipping Policy explains how orders are handled and delivered when purchasing from our online store.

Shipping Destinations

Zenligo currently ships to customers in the United States. Shipping availability may vary based on carrier serviceability and destination.

Order Processing Time

Orders are processed after payment confirmation. Orders placed before 5:00 PM Pacific Standard Time (PST) may begin processing the same business day.

• Order Cut-off Time: 5:00 PM (PST), Monday – Saturday
• Processing Time: 1–3 Business Days (Monday – Friday)

Estimated Delivery Time

After processing, orders are typically delivered within 8–15 business days. Estimated delivery times are provided for reference only and may vary due to factors outside our control, including carrier delays, weather conditions, or peak shipping periods.

Estimated total delivery time: 9–18 business days (processing + transit).

Shipping Costs

Shipping costs, if applicable, are calculated and clearly displayed at checkout before payment is completed. There are no hidden shipping fees.

Shipping Carriers

Orders are shipped using third-party logistics providers and standard shipping carriers, which may include USPS, DHL, FedEx, UPS, or equivalent services depending on destination and availability.

Order Tracking

Once an order has been shipped, customers will receive a shipping confirmation email with tracking information when available. Tracking updates may take 24–72 hours to appear in the carrier’s system.

Delayed or Lost Shipments

If an order appears delayed beyond the estimated delivery timeframe, please contact our customer support team so we can assist with tracking and resolution. Each case is reviewed individually based on carrier information.

Undeliverable Packages

If a package is returned due to an incorrect address or unsuccessful delivery attempt, customers may be responsible for additional shipping fees to resend the order.

Business Address

The business office address listed on our website is used for administrative purposes only. It is not a shipping origin, warehouse, or physical retail location.