Return & Refund Policy

Refund & Return Policy

At Zenligo, we want our customers to have a positive shopping experience. This Refund & Return Policy explains the conditions under which returns and refunds may be accepted.

Return Eligibility

We accept return requests within 30 days of the delivery date, subject to review and approval. To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • All original packaging, tags, and accessories must be included
  • The item must not be damaged, washed, or altered

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as final sale
  • Items that show signs of use, damage, or alteration
  • Hygiene-sensitive items, where applicable

How to Request a Return

To request a return, customers must first contact our customer support team. Please do not send items back without prior authorization.

Email: support@zenligo.com
Contact Page: https://zenligo.com/pages/contact-us

Once your return request is approved, we will provide detailed return instructions, including the appropriate return address when applicable.

Return Address

The business office address listed on our website is used for administrative purposes only and is not a return or exchange location. Return addresses may vary depending on the order and will be provided directly to customers after contacting customer support and receiving return authorization.

Refund Process

After the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to the original payment method.

Refund processing times may vary depending on the payment provider. Please allow 5–10 business days for the refund to appear on your statement after approval.

Shipping Costs

Original shipping costs are non-refundable unless the item received was defective or incorrect. Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide clear photos and your order number so we can assist you promptly.

Policy Updates

Zenligo reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page.