FAQ

Is this a medical device?

No. Zenligo's eye massager is a relaxation and self-care tool, not a medical or therapeutic device. It's designed to help you unwind after a long day at a screen, not to treat or diagnose any condition.

Do you ship to my country?

Almost certainly — we ship to 205+ countries worldwide through a global fulfillment network, and shipping is free everywhere. Not sure? Email support@zenligo.com before ordering and we'll confirm.

How long does shipping take?

Most orders arrive within 5–12 business days, depending on your location. Orders shipped from our US warehouse are typically faster (2–5 business days). You'll get a tracking link by email as soon as your order ships. Full details on our shipping page.

How long does the battery last?

Enough for daily use on a single charge, with quick USB-C charging when it runs low.

Can I use it while lying down?

Yes — it's designed to be worn comfortably while sitting up or lying back, so it fits easily into an evening wind-down routine.

Does it connect to Bluetooth?

Yes. Pair it with your phone to play your own music or a calming playlist while you use it.

Do you offer a discount for buying more than one?

Yes — they make great gifts. Buy 2 and save 10%, or buy 3 or more and save 15%, automatically applied at checkout.

What if it arrives damaged or faulty?

Email support@zenligo.com with a photo and your order number within 14 days of delivery. We'll replace it or refund you in full, free of charge.

Can I return it if I change my mind?

Yes — unused items in original packaging can be returned within 30 days of delivery. See our shipping & returns page for details.

What payment methods do you accept?

We accept PayPal, and all major credit and debit cards (Visa, Mastercard, American Express, and more) via Stripe.

How do I reach a human?

Email support@zenligo.com. We answer within one business day, seven days a week.